New Building and Remodeling can be an overwhelming process. Throughout your project you will have many different questions that often have long and complicated answers. We will always answer all of your questions in a professional and timely manner. We have put together some commonly asked questions and their answers to help make your project a little easier: 1. How much does an estimate cost? Estimates from STJB are FREE with the exception of insurance claim estimates. There is a minimal charge for insurance estimates which we then apply to the outstanding balance once the proposal is accepted and we schedule your project. 2. How can a project be paid for? We will also work with any bank to assist you in financing your project. In today's market, this is an ideal time to take advantage of low interest rates to build future equity in your home. 3. What are some of the steps involved in starting a project? The first step is to contact our office! Once we have determined your project needs we will set up an appointment to meet with you and determine your budget. We will then send out a qualified professional to do a site visit. From there a proposal will be created for the specified work. Once the proposal is accepted we will schedule your project and determine a payment schedule together with you. 4. How is cleaning handled? When doing renovations, regardless of the size, dust and dirt is always present. We will discuss this with you prior to the completion of the project and always leave our worksite broom clean. 5. Who completes the work on our project? Depending on the size of your project the actual labor may be fully completed by our in house tradesmen. Many times trade suppliers are used. At STJB we will only work with trade suppliers that meets the test of time, they are professional and the best at what they do. 6. What if my primary residence is out of town? We believe in making our projects “hassle free” for our local customers and our customers from out of town. Many of our customers have developed a relationship with us over the years to the point that they leave their keys in our office for those times when an emergency arises and they need help. In the past we have even had banks that allowed us to work after hours on site, we are bonded and insured something that is important to know when choosing a general contractor. We also keep communication open through the use of email and phone calls and often times send pictures of the project throughout the process to ease the burden of our homeowners. 7. How can we communicate with you during our project? Before, during and after construction communication is the key to a successful project. That is why we have two office locations equipped with telephone, fax and the internet. We find that email works really well for a lot of our customers because they can communicate with us when it is convenient for them. We also utilize cell phones in the field to stay in touch during project management. 8. How soon can you start my project? We start every project as soon as possible. In construction, many of our projects are dependent on the weather conditions so we book our projects around the weather to offer a smooth transition into the busy construction season. We work with you to determine what will meet your needs best. To offer the best customer service possible when we start a project we focus only on that project until it is completed. 9. How do I know that you are insured? At any time we can have a copy of our insurance policies sent directly to you from our insurance carrier. We can also show proof of insurance for any of our subcontractors that work for us. As a consumer this is a vital thing to have before you begin a project. General contractors should carry worker compensation and liability coverage, if they do not and an accident were to occur on your property you as a home owner would be liable for all damages. 10. How do I know when my project will be completed? We will make every effort to complete your project on schedule and on budget. Because we stay in contact with our customers throughout the construction process there are never surprises that arrise. Many times if a projects goes beyond the scheduled time it is because our customers choose to add more projects during the construction process! 11. How much is my project going to cost? The price of a project is often one of the deciding factors in choosing a general contractor. At STJB we provide the best value for your dollar. We use only quality products that stand the test of time. As a homeowner it is very difficult to tell if contractors are compairing apples to apples! At STJB we take the guess work out of your project by providing a detailed proposal that includes product information. You should be very wary of a contractor that just names a price, or looks at someone else's proposal and say that they can complete the project for X number of dollars. At STJB we have stood the test of time and believe that we would not be in business without our customers complete satisfaction. When investing in what is often times your largest investment you should not settle for inferior quality. 12. Now that I want to get started how can I contact you to complete my project? Just simply go to our contact us page on our website and submit your request! Someone from our office will be in touch with you shortly to gather further information! You can also contact us by telephone at any time by calling 716-945-2683. We offer financing assistance through banks such as Cattaraugus County Bank.
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